Linda Stevenson, the Ohio health system’s Chief Digital Information Officer, says the AI-enabled platform helps patients and clinicians, a key benefit in a highly competitive market. Fisher-Titus Medical Center sits right in the middle of a rural swath of northwestern Ohio, not far from Lake Erie. But they’re less than two hours away from four major health systems – Cleveland Clinic and University Hospitals to the east, ProMedica to the northwest, and Ohio State to the south. That’s why it’s imperative that they take advantage of the latest AI tools, especially tech that can help patients easily schedule and access care. “Rural healthcare is struggling – all of us are struggling,” says Linda Stevenson, CHCIO, CDH-E, PMP. MBA, the Norwalk based hospital’s Chief Digital Information Officer. “The bottom line is slim to none, and the only way we can survive at this point is to do more with less. … So we continue to look at how can we use automation to get speed of services, make it convenient for people to want to come here that maybe it’s not convenient in other places.” “It is my job as a leader of the organization to make sure that we have the right technology to support our patients,” she adds. “So they don’t think, ‘I have to go to the Cleveland Clinic to get community care.’ Now, there will always be specialties that we don’t have given [that we are] a rural healthcare organization, and that they will always have relationships…
