Many companies try to upgrade their supply chains with logistics technology implementations, but a new survey shows that only 12.1% of organizations delivered those tech projects on time, on budget, and achieving their expected outcomes.The other 88% missed at least one of those marks, according to a survey of more than 200 supply chains and logistics professionals from May 2026 conducted by Connecticut-based JBF Consulting, a logistics strategy advisory and technology integration firm.One of the main reasons for that shortfall is that the difference between a system that simply runs and a system that runs the business is rarely defined before a contract is signed – and that gap consistently costs organizations more than they plan for, JBF said in a whitepaper titled “Business Integration vs. Systems Integration: The Distinction That Separates Implementations That Deliver Business Value From Those That Just Go-Live.”The report draws a critical distinction between “systems integration” (the technical work of deploying software) and “business integration” (the organizational work of process redesign, governance, training, and change management that makes a system actually perform). JBF calls the resulting shortfall the “Implementation Integrity Gap,” in which just 7.7% to 12.1% of organizations reported executing any single discipline of business integration well.“Systems integration installs the ovens. Business integration teaches people how to run the restaurant,” said Brad Forester, Founder and CEO of JBF Consulting. “These findings challenge the assumption that a fully deployed system is the same as a successful one and prove that the real cost of an implementation…
