Credits: Bleckmann In the worst-case scenario, shipments could even be seized by the authorities at the border and returned to the sender when documents aren’t correct and complete or when for example duties aren’t paid because of ignorance Alternatively, shoppers could find that their packages are being ‘held hostage’ until they themselves pay a fee they weren’t expecting and which will not boost their satisfaction ratings. Neither is a good look for your brand. A proven successful way to prevent these situations and counter customs complexity is to send orders to customers under the incoterm: Delivered Duty Paid (DDP). Read on to learn how shipping DDP can ensure business as usual for your US customers by eliminating unwelcome surprise fees and delayed or even disappearing orders. What are Incoterms? Incoterms are a list of 11 internationally recognised trade rules published by the International Chamber of Commerce (ICC). They define and allocate the responsibilities of sellers and buyers who are engaging in cross-border, international trade. This includes determining which party – the buyer or the seller – carries the responsibilities, costs and risks during a transaction. DDP is one of these Incoterms. Under this agreement, the seller bears the greatest responsibility (e.g. regarding transport, customs and finance). DDP: An all-in-one agreement often used to streamline the post-de minimis trade The last thing your US customers want is getting involved in the bureaucratic processes leading up to them receiving their order – or, worse still, a notification that their order won’t be…
