Tampa General Hospital is seeing strong value from Aimee, an AI bot recently deployed in the hospital’s call center to handle extra traffic and direct frustrated callers to the right resources. In this HL Shorts video, Scott Arnold, Tampa General’s Chief Digital and Innovation Officer, explains how Aimee is improving call center operations for both overworked staff and stressed out and angry callers. Read the story here. Pillar: InnovationImage: Tags: AIautomationcare coordinationcommunicationconsumersC-suitedatadata analyticsdigital healthinnovationinvestmentleadershipmanagementpatient experiencepatient satisfactionstrategytechnologySecondary Pillars: TechnologyArticle Type: AnalysisPublished Date: Thursday, February 5, 2026Hide sidebars: Render small main image:
